Shipping & Returns
We aim to ship all orders within one working day of payment.
Orders placed to mainland UK addresses are shipped by Royal Mail Tracked 24.
International orders are shipped by Royal Mail International Tracked & Signed.
We hope that both you and your furry friend love the new item however if you wish to
return or exchange your item we offer a 30 day return window for all non-personalised items.
Unfortunately we are unable to accept returns on personalised items.
We ensure all breakable items are very well protected for their journey to you.
Unfortunately there are a small number of times when damage may occur in transit.
If this is the case we ask that you notify us as soon as possible and, where possible,
sign for the item as “Damaged” when accepting the parcel.
This will help us in recovering our costs for the damaged item.